How to get in touch with Chief Camaro Engineer Al - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

11B250 · 12-06-2013, 03:13 PM

There is a thread on the ZL1 forums where this poor fella is having issues with odor of burning oil coming from his vents. He has taken the car to the dealer a few times and finally the GM DM came in and told him it's a normal occurrence with ZL1s and will no longer offer to get it looked at as it has been already a few times.

I think that's bullshit that it's normal for any car to emit a burning oil odor that comes into the vents.

I suggested he contact Al Oppenheimer (sp?) and get his professional opinion as he is the man when it comes to the ZL1 I think. I looked for his contact info, and I can't find anything. I was hoping to find at least an email... nothing.

Any suggestions? I just want to help this guy out and get his car straightened out. It's not fair to him.

*DGthe3* · 12-06-2013, 05:45 PM

If Al Oppenheiser wanted his e-mail out in public, he probably would have made it easy to find. That said ... he could try PMing him. Al is a member here (screen name aloppen). No guarantee that he'll respond though, I'm not sure how often he visits the site or what he does when he's here.

Has he tried contacting our resident Chevy Customer Service rep? Issues like that are one of the things they are here to try and help with.

01pewterz28 · 12-07-2013, 09:52 AM

Contact Fbodfather (Scott Settlemire) see if he can assist.

RubyCamaro · 12-07-2013, 10:30 AM

Hasn't the service rep from this site chimed in? I'd suggest starting with them.

Here ya go:
http://www.camaro5.com/forums/member.php?u=29125

*The_Blur* · 12-07-2013, 11:23 AM

There's no way that his contact information is public for good reason. Every complaint would end up going straight to him, regardless of how minor.

There is a way for this to get to the right people, and the chief engineer is not the right person right now. There's no reason to jump the chain. If the local dealer is not fixing the issue, try another dealer. If there's still no resolution, then Chevrolet Customer Service can help.

2012-1822 · 12-07-2013, 12:02 PM

Yeah, you kind of have to be someone to get contact info like that.

I'd say in a situation like this contact the service reps on here.

Surprised I'm not familiar with the thread you're talking about. I'll have to look now.

nyrfan · 12-07-2013, 12:09 PM

When I had the problem Fbodfather worked it up the channels to some high up GM engineers and corporate execs. Basically they all said this is a normal smell and nothing can be done, this was over the course of 3 months at the end GM offered to buy my car back (I decided not to). My car now has 6K miles on it and honestly I really don't smell it anymore, and thinking back on it I'm beginning to think it really wasn't an oil smell. I think its some kind of glue/solvent that is used somewhere in the HVAC system they eventually mellows out.

My case is well documented with GM if anyone would like to cross reference or need info. I also have a contact in the GM corporate office. Just PM me.

Here are some Oil Smell topics:

http://www.camaro5.com/forums/showthread.php?t=256714

http://www.camaro5.com/forums/showthread.php?t=256052

http://www.camaro5.com/forums/showthread.php?t=275768

*mlee* · 12-07-2013, 12:22 PM

Quote:

Originally Posted by The_Blur

There's no way that his contact information is public for good reason. Every complaint would end up going straight to him, regardless of how minor.

There is a way for this to get to the right people, and the chief engineer is not the right person right now. There's no reason to jump the chain. If the local dealer is not fixing the issue, try another dealer. If there's still no resolution, then Chevrolet Customer Service can help.

^^^^ This

I shot William from Customer Service a PM. Those guy have a lot of different avenues they can go to help out.

Chevrolet Customer Svc · 12-08-2013, 01:14 PM

Quote:

Originally Posted by 11B250

There is a thread on the ZL1 forums where this poor fella is having issues with odor of burning oil coming from his vents. He has taken the car to the dealer a few times and finally the GM DM came in and told him it's a normal occurrence with ZL1s and will no longer offer to get it looked at as it has been already a few times.

I think that's bullshit that it's normal for any car to emit a burning oil odor that comes into the vents.

I suggested he contact Al Oppenheimer (sp?) and get his professional opinion as he is the man when it comes to the ZL1 I think. I looked for his contact info, and I can't find anything. I was hoping to find at least an email... nothing.

Any suggestions? I just want to help this guy out and get his car straightened out. It's not fair to him.

11B250,

Thanks so much for your concern. I'd like to see how we can assist, so could you post the link to the thread you mentioned? Appreciate it!

William R.
Chevrolet Customer Care

*mlee* · 12-08-2013, 01:54 PM

Quote:

Originally Posted by Chevrolet Customer Svc

11B250,

Thanks so much for your concern. I'd like to see how we can assist, so could you post the link to the thread you mentioned? Appreciate it!

William R.
Chevrolet Customer Care

Here's the link...
http://www.camaro5.com/forums/showthread.php?t=331114

...and we'll close this one

12-06-2013, 03:13 PM	#1
11B250 Drives: Corvette Z06 Join Date: Nov 2013 Location: South FL Posts: 83	How to get in touch with Chief Camaro Engineer Al There is a thread on the ZL1 forums where this poor fella is having issues with odor of burning oil coming from his vents. He has taken the car to the dealer a few times and finally the GM DM came in and told him it's a normal occurrence with ZL1s and will no longer offer to get it looked at as it has been already a few times. I think that's bullshit that it's normal for any car to emit a burning oil odor that comes into the vents. I suggested he contact Al Oppenheimer (sp?) and get his professional opinion as he is the man when it comes to the ZL1 I think. I looked for his contact info, and I can't find anything. I was hoping to find at least an email... nothing. Any suggestions? I just want to help this guy out and get his car straightened out. It's not fair to him.

12-06-2013, 05:45 PM	#2
DGthe3 Moderator.ca Drives: 05 Grand Am GT Join Date: Jul 2007 Location: Niagara, Canada Posts: 25,366	If Al Oppenheiser wanted his e-mail out in public, he probably would have made it easy to find. That said ... he could try PMing him. Al is a member here (screen name aloppen). No guarantee that he'll respond though, I'm not sure how often he visits the site or what he does when he's here. Has he tried contacting our resident Chevy Customer Service rep? Issues like that are one of the things they are here to try and help with. __________________ Note, if I've gotten any facts wrong in the above, just ignore any points I made with them __________________ Originally Posted by FbodFather My sister's dentist's brother's cousin's housekeeper's dog-breeder's nephew sells coffee filters to the company that provides coffee to General Motors...... ........and HE WOULD KNOW!!!! __________________ Camaro Fest sub-forum

12-07-2013, 09:52 AM	#3
01pewterz28 #TeamBeckyD Drives: 2017 HBM 2SS Convertible A8 Join Date: Aug 2008 Location: Apopka, FL Posts: 10,494 View My Garage	Contact Fbodfather (Scott Settlemire) see if he can assist. __________________ #TeamBeckyD FIFTY HBM 2SS VERT

12-07-2013, 10:30 AM	#4
RubyCamaro Jan Drives: 2010 Camaro 1LT Red Jewel tintcoat Join Date: May 2010 Location: Springfield, TN Posts: 16,241 View My Garage	Hasn't the service rep from this site chimed in? I'd suggest starting with them. Here ya go: http://www.camaro5.com/forums/member.php?u=29125 __________________

12-07-2013, 11:23 AM	#5
The_Blur Moderator Drives: 2018 Harley-Davidson Street Bob Join Date: Nov 2007 Location: San Diego Posts: 14,768	There's no way that his contact information is public for good reason. Every complaint would end up going straight to him, regardless of how minor. There is a way for this to get to the right people, and the chief engineer is not the right person right now. There's no reason to jump the chain. If the local dealer is not fixing the issue, try another dealer. If there's still no resolution, then Chevrolet Customer Service can help. __________________ RDP Motorsport//GEN5DIY//Cultrag Performance//JPSS//Rodgets Chevrolet// Operation Demon//Buy at Invoice//RACECARWEAR RESPECT ALL CARS. LOVE YOUR OWN. warn 145:159 ban

12-07-2013, 12:02 PM	#6
2012-1822 Drives: Black ZL1 Join Date: Apr 2013 Location: City of Champions, Alabama Posts: 3,697	Yeah, you kind of have to be someone to get contact info like that. I'd say in a situation like this contact the service reps on here. Surprised I'm not familiar with the thread you're talking about. I'll have to look now. __________________ Check out Alabama Camaros, for Camaro enthusiasts all around Alabama https://www.facebook.com/groups/1739...group_activity

12-07-2013, 12:09 PM	#7
nyrfan Let's go Rangers! Drives: 13' AGM 2SS/RS L99 Join Date: Jun 2011 Location: Orlando, FL Posts: 10,742 View My Garage	How to get in touch with Chief Camaro Engineer Al When I had the problem Fbodfather worked it up the channels to some high up GM engineers and corporate execs. Basically they all said this is a normal smell and nothing can be done, this was over the course of 3 months at the end GM offered to buy my car back (I decided not to). My car now has 6K miles on it and honestly I really don't smell it anymore, and thinking back on it I'm beginning to think it really wasn't an oil smell. I think its some kind of glue/solvent that is used somewhere in the HVAC system they eventually mellows out. My case is well documented with GM if anyone would like to cross reference or need info. I also have a contact in the GM corporate office. Just PM me. Here are some Oil Smell topics: http://www.camaro5.com/forums/showthread.php?t=256714 http://www.camaro5.com/forums/showthread.php?t=256052 http://www.camaro5.com/forums/showthread.php?t=275768 __________________ Soprano 4/1/00-6/14/11, Gone but NEVER forgotten! FSP tuned: 377/389 Last edited by nyrfan; 12-07-2013 at 12:29 PM.