paint chip problems

[Angrybird 12]

Originally Posted by WeeZee

I feel bad for all u that have a 2010 Camaro. I wanted to buy a 2010 SS but i refuse to buy a car the first year it comes out because of issues like these, i like to give it two years to work the bugs out and maybe engine changes also with the 2012 model line

Don't feel bad for us, Any car will get a chip if hit by what hit mine... So to me it isn;t the car's fault at all...
Besides I had over 6000 miles on mine before it got the first chip, and Have had no other issues at all with the car. Sounds pretty good for a first year model to me...

[lakersftbl69]

I went to my dealer in hingham ma. And they looked at my chips and they agreed that it has something to do with the paint. They looked at as if it were from the weather or driving and rocks hitting it that there would be dents along with the chipping of the paint which there isn't. The dealer also told me that they have had some problems with the paint on the hhr and cobolts. They took my number and told me they would be calling me whenever the main associate or watever he is comes in that they would call me to bring it so he could look at it. They told me not to worry that most likely they would take care of it. I've been waiting for that call for about a week now.

[Camaro DNA]

I just returned home from a visit to my dealership.

I showed them the three chips on my left quarter & told them that I have never had a car that got stone chips on the side & that I had been reading online that this is an issue many other gen 5 owners are having an issue with.

I explained to them that some dealers are apparently taking good care of their customers & fixing the blemishes at least once as a courtesy (and I also mentioned that many of those are suggesting the mud flaps to keep it from re-occuring ~ which mine came with & it still happened), while others are (being jerks &) not willing to do anything about it for their customers. I told them I hope they care about their customers & want them to continue to enjoy their new vehicles for a long time.

I spoke with the head of the service dept & he was very nice and helpful. I have some chips in the front too & I explained that I realize those are bound to happen (& we discussed some options to fix them & then to prevent them, like the invisible bra), but I am upset about the three on the side because I've never had a car that got stone chips on the side, & that due to what I've been reading online, I'm far from being the exception to the rule with this issue.
He said this was the first he's been made aware of but that he wants to do what he can for me.

He told the service guy who was helping me initially to look for any bulletins from GM about it, & if there was one to get me taken care of, & if there were none to let him know what he finds.

The tech didn't find anything in the computer search for a bulletin while I was still there, and he told me he'd keep looking and let me know what he finds. I asked what if GM hasn't issued any bulletin? He said he'd have to discuss it with his manager & come up with an answer as to what they could do for me at that point. He said he'd be able to let me know when I return tomorrow for my tire rotation.

I thanked him for his help & came home.

Right now I'm feeling pretty good about the vibe I got from them. They seem to want to give me good service after the sale...
I do know one thing though... their level of service quality on this and any other issues will determine if they ever sell me or my wife another car
They made my dad mad at them for something many years ago & lost at least 4 new vehicle sales as a result. My dad even tried to talk me into going to their competition for my 2010 and I did check them out & they would have matched this place on my trade & the sale price, but this place had the one I was going to order right there on the lot for me to drive home without waiting! I hope I made the right choice by getting her there!

I had to have the windshield replaced already & they took care of that for me & I was very pleased with everything, so I'm confident they will come thru this time too.

[2010 SSRS]

nice

[htp autoworks]

Good luck with that. Hoesntly I do not think that any of you have any grounds to stand on as far as chips go. Its the design of the car... and when you buy it you are buying the car as is. PAint is soft these days due to Government regulaions... no the automakers. I go through about 12 car forums a day and this complaint is in EVERY SINGLE ONE OF THEM. It doesnt matter if its BMW, Porsche, Ford, or GM... it is happening to all cars. The Z06 is notorious for chipping on the side vents... and that a design issue as well. Dodge Vipers have issues with their rocker panels getting beat up because they are aluminim. I mean the list goes on and on. The problem is car dealerships just sale cars... they do not design them and they do not paint them. Your arguemnt is like going after the Girl Scout on the corner because there arent enough chocolate ships in the cookies.

This is why I highly recommend everyone that is concerned about chips get some sort of protection on the car. If you dont then as soon as you drive it out of the lot from your repaint, or getting your mud flaps put on you will start geting more. Its unfortunate that this happens but its part of the wacko liberal land we now live in. So get used to it. its not going to get better any time soon. And be thankful that Government Motors is even making the Camaro. If they had their way we would all be driving Smart Cars or riding bikes.

[drtwo]

Originally Posted by WeeZee

I feel bad for all u that have a 2010 Camaro. I wanted to buy a 2010 SS but i refuse to buy a car the first year it comes out because of issues like these, i like to give it two years to work the bugs out and maybe engine changes also with the 2012 model line

Don't feel bad for us as in a year or two the novelty and cool factor of owning this car will be FAR less. We are getting to enjoy the ooooooooo and ahhhhhhhhhhhh of the new Camaro. So don't feel bad for us

[Pumpkin1LT]

I've had this problem too...I can't believe the amout of chips I've gotten in the short time I've had this car.

[Buhmblbe]

I washed my car this past weekend(as I always compulsively do) and noticed the first few 1-2mm chips you guys have been talking about(sorry no pics) I ordered the color matched GM splash guards one because I think they just look cool IMO and two because I'm hoping that they help to minimze the chippping as time gone on. Maybe I'll just turn in my BUHMBLBE vanity plates and make them CHIPPED.

[ltd582010]

Originally Posted by BICHN CAMARO

If GM inspects your car please request it be mil tested. I am collecting data on this and it could help the cause. Send me a PM with the # of mils and production date.

Thanks!

I am now on week (3) of phone calls with Corporate and I believe I have stirred the pot up. I am expecting another phone call on 5/12/2010.. Last conversation with GM was interperuted as they realize there is a problem and are looking into what can be done to resolve and make me a happy customer. When I get a return call I will request the Mil on the paint. Here is my case number as well if you would like a reference. Also contact John.m.mcdonald@gm.com as he wants to hear about everyones situation..

My Case # 71-822853768

We all need to stick together on this and make GM realize that they need to comply and repair all 2010 camaros on the streets today..

[Camaro DNA]

I was @ the dealer today for that oil change & tire rotation & paint chip answer...

The guy I was talking to yesterday said that he couldn't find anything from GM about it at all & then he started to give me the "with all thhe stuff on the road these days..." I interupted him at that point by saying yes I know GM hasn't put annything out officially yet... but yesterday you told me that you'd talk to your managers to see what you could do for me after looking some more.
I then said there are lots of people with this same issue & we are all going back to the dealers so GM will realize there is an issue... Some dealers are providing great service & some are not...the other Camaro owners I've been corresponding with are waiting to see if you are one of the dealers who will take care of your customers or not, so when will you have that answer for me?
He studdered a little & said he'd talk to the general manager about it. I thanked him and made sure he had my phone number right & said I'd be waiting for his call.

I then went to another tech to talk about the invisible bra & other options because I was told that guy was the one to see about those questions...in thinking back over ourt conversation, I realize I dropped the name of the head of the group of dealerships (I went to school with him) while chatting with this guy so maybe he'll pass it on that I know their bosses bosses boss or whatever...LOL It actually just slipped out by accident in our conversation...I didn't really want them to know I knew him...I was saving that for if I need to go higher but I hope I don't need to.

I think I'll print out some of these other accounts to show them if they won't work with me.

Does anyone have photos of a RJT with the invisible bra installed? The guy I talked to today said it shows up on some colors more than on others

[htp autoworks]

Camaro DNA, read my post above. Hitting the dealerships with this problem is really not right. Its not the dealership's problem. Its GM's. And like I said above, the Camaro is not the only car on the road these days with this problem. Every forum I hit every day (atleast 12 of them) people are complaining of the same problem.

[Camaro DNA]

htp autoworks,
The dealership is my first and most convenient link to GM.

I work in an industry where I routinely replace all mfg defects and even some consumer damaged products depending upon the situation, in order to keep my customers happy & wanting to return to me and spend more money in the future, as well as tell their friends & family to give me their business.

If my dealership wants to keep my future business worth many thousands of dollars, and have me give them good word of mouth advertising, they will fix three small chips on the side, notify GM of yet another incident of this happening nationwide, and do it all with a smile and a handshake.

Your opinion is your opinion. Read the entire thread, there are many others who feel the same way as I AND you've already posted your opinion at post 118 which I've read & obviously disagree with (except for the part about living in a whacko liberal land! Unfortunately, that part is dead solid spot on point!), so there is no need to restate your opinion while singling me out in that restatement. I haven't looked into your post history or user info, but for all I know you may be one of the dealerships who is not giving your customers exceptional service and you are trying to get people to give up addressing this issue so you don't have to deal with it!

This thread is about people having excessive paint chip problems and wanting GM & their dealerships to know about the problem so it can be fixed now & lessened in the future. We want our investments preserved & protected now and the paint to be of a higher quality in the future. If we roll over & just deal with it nothing will be done. If we address the issue in numbers, then the odds are more probable that something could change.

I expect stone chips on the front end & I told my dealer that. I am looking for options for protection of the paint and I have asked them about that but they are of little help because there don't seem to be many options... traditional bra, invisible bra, repaint & never drive...
However, I have never owned, nor have I known anyone who has owned, any car that got stone chips on the sides and that is what I want to join the many others here in making them (dealerships & GM) aware of.
If other models &/or brands are having this same issue then it may go beyond the auto mfgs to the paint chemistry. In that case, by your logic, it wouldn't be GM's problem then either, it would be the company who produces the paint. The only way to know there is a problem is for people to let them know, and that starts at the point of sale.

If Toyota owners would have just been compliant little minions and kept their mouths shut & when their cars brakes didn't work & accelerators stuck, there never would have been a recall.

Thanks to consumers bringing to their attention problems since 1993 with paint peeling, cracking etc, GM already has the following policy:
"GM will repaint vehicles with defective paint for free for six years and unlimited mileage, regardless of whether you bought the vehicle new or used."

If the paint &/or clearcoat they and other manufactures are using is now too soft or not being applied in enough layers, that needs to change but it never will if people don't speak up.

You've given your two cents and I've now handed you your due change. Thank you for shopping, and if you have anything else to add that is not redundant, please address the entire community.



While it doesn't address chips or softness issues.... For anyone who is interested, here is GM's original press release dealing with peeling & cracking which had been in effect since 1993:


Notice they want the problems addressed at the dealers.
Now we just need to get them to admit that the current paint or clear coat is not resistant enough to wear from normal driving conditions, ie: Excessive chipping.

Everyone stick together, speak up & lets get some positive results that will continue to make future GM products better!







.

[htp autoworks]

Hey I am not diagreeing with the original argument. All I am saying is the dealership is not at fault. I think the more apropriate way to handle it is to go directly to GM via email or phone (email is better since you have it in writing). Like I said this is like getting mad at the Girl Scout troop because the cookies arent what you want when the company that makes the cookies is at fault. In this case the company has their hands tied by the good ol US Government. That is why all auto manufacturers are having this problem. Government regulations!!! All I am saying is dont be too hard on the car dealership because in times like these when the economy is really bad, this money will be coming out of their pocket... and probably not GM's. I am sure they want to provide you with great service... and will do their best. But they cant absorb the cost of repainting every Camaro they have sold. Then they would be out of business.

By the way I own a clear bra installation business. So in all honesty this issue really helps my business out more than you could possibly know. But I am trying to take an unbiased view here of the problem and give you what I think is the best way to handle it... by going directly to GM. Either way I will continue to install paint protection film to my customers.... many of them are Camaros at this time. But I would like to see this issue brought to light and addressed in the proper manner. The true culprit here is the EPA and our Government... who is funded by our tax dollars. It pisses me off that I am paying for someone to take away my freedoms and my right to success... but this is another thread for another time. Good luck and keep us posted on what you find out.

[Camaro DNA]

Originally Posted by htp autoworks

Hey I am not diagreeing with the original argument. All I am saying is the dealership is not at fault. I think the more apropriate way to handle it is to go directly to GM via email or phone (email is better since you have it in writing). Like I said this is like getting mad at the Girl Scout troop because the cookies arent what you want when the company that makes the cookies is at fault. In this case the company has their hands tied by the good ol US Government. That is why all auto manufacturers are having this problem. Government regulations!!! All I am saying is dont be too hard on the car dealership because in times like these when the economy is really bad, this money will be coming out of their pocket... and probably not GM's. I am sure they want to provide you with great service... and will do their best. But they cant absorb the cost of repainting every Camaro they have sold. Then they would be out of business.

By the way I own a clear bra installation business. So in all honesty this issue really helps my business out more than you could possibly know. But I am trying to take an unbiased view here of the problem and give you what I think is the best way to handle it... by going directly to GM. Either way I will continue to install paint protection film to my customers.... many of them are Camaros at this time. But I would like to see this issue brought to light and addressed in the proper manner. The true culprit here is the EPA and our Government... who is funded by our tax dollars. It pisses me off that I am paying for someone to take away my freedoms and my right to success... but this is another thread for another time. Good luck and keep us posted on what you find out.

agreed they are not at fault, but the point of sale is the place to start the process, & even if GM officially does something about the issue they dealers will be the ones performing the work in the end anyway so they should have an indication of what may be on the horizon for them.

One of the options I've spoken with my dealer about was the invisible bra option... PM inbound