Shipment Delays

[Chevrolet Customer Svc]

I apologize BlueDragonVT, I am also unable to get the railcar number for you. I know this type of information is given out for certain vehicles but I would not be able to access it. I hope you have your vehicle soon.

Jeff Morris, Chevrolet Customer Service

[Suskam]

Originally Posted by BlueDragonVT

My status as of this morning is: Departed for Louisville, KY. (from Toledo, OH) No ETA available. I understand how you feel, Suskam. I hope you are driving her this weekend. I doubt mine will be here until next week.

Sounds like yours is on the same path that mine took: Toledo, Louisville, Lordstown... Keep the faith...

[BlueDragonVT]

Jeff, thanks for taking a look. I actually was able to get the railcar information. According to CSX tracking, it is currently somewhere between Toledo and Louisville. Hopefully she'll get here soon, without too much more fuss.

Suskam, yeah, our stories are sounding pretty similar. Hopefully we are both cruising under sunny skies sooner rather than later, but that is starting to feel like asking for three miracles, one for each of the cars, and another for some decent weather!

[Chevrolet Customer Svc]

Originally Posted by BlueDragonVT

Jeff, thanks for taking a look. I actually was able to get the railcar information. According to CSX tracking, it is currently somewhere between Toledo and Louisville. Hopefully she'll get here soon, without too much more fuss.

Suskam, yeah, our stories are sounding pretty similar. Hopefully we are both cruising under sunny skies sooner rather than later, but that is starting to feel like asking for three miracles, one for each of the cars, and another for some decent weather!

Hello,

I’m assisting Jeff today and I’m glad to hear that you were able to find the information you needed. I’m definitely with you on the decent weather! Let’s cross our fingers!

Thanks,
Laura
Chevrolet Customer Service

[BlueDragonVT]

Here is the final story for anyone who has been following this thread: My car has FINALLY been delivered to the dealer. Here is the full tracking history:

03/11/2011 Order placed at dealership, deposit paid.
03/15/2011 (1100) Order placed by dealership. Order passed GM edit tables but dealer has not received allocation to place order.
03/15/2011 (1102) Order entered via web.
03/16/2011 (2000) Order accepted by GM. Dealer used allocation to place order into production.
03/16/2011 (2500) Order preferenced. Order pulled to the production system.
03/16/2011 (3000) Order accepted by production control. Parts being ordered and production process is underway.
03/19/2011 (3100) Order available to sequence.
03/19/2011 (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
03/22/2011 (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
03/22/2011 (3100) Order available to sequence.
03/22/2011 (3100) Order available to sequence.
03/26/2011 (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together.
04/01/2011 (3800) Order produced and vehicle is being prepared for shipping. For Cadillac, GMC and Buick customers, please contact your dealer or customer service for further updates as no further updates available at this time.
04/01/2011 (4000) Vehicle available to ship.
04/01/2011 (4150) Invoiced (order is invoiced to the dealer).
04/01/2011 (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
05/05/2011 (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery).
CSX Tracking:
5/05/2011 – Loaded onto railcar
5/11/2011 – Walkerville, Ontario
5/15/2011 – Detroit, Michigan
5/16/2011 – Walbridge, OH
5/17/2011 – Load departed for Louisville, KY on CSXT
5/17/2011 – Arrived in Louisville, KY
5/18/2011 – Departed for Nashville, TN
5/18/2011 – Arrived in Nashville, TN
5/21/2011 – Empty. Car unloaded in Nashville.
05/21/2011 (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
05/23/2011 (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery).
05/24/2011 (5000) Vehicle has been delivered to dealer. (Dayton, OH)

[HDRDTD]

Originally Posted by BlueDragonVT

Here is the final story for anyone who has been following this thread: My car has FINALLY been delivered to the dealer. Here is the full tracking history:

03/11/2011 Order placed at dealership, deposit paid.
03/15/2011 (1100) Order placed by dealership. Order passed GM edit tables but dealer has not received allocation to place order.
03/15/2011 (1102) Order entered via web.
03/16/2011 (2000) Order accepted by GM. Dealer used allocation to place order into production.
03/16/2011 (2500) Order preferenced. Order pulled to the production system.
03/16/2011 (3000) Order accepted by production control. Parts being ordered and production process is underway.
03/19/2011 (3100) Order available to sequence.
03/19/2011 (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
03/22/2011 (3300) Order scheduled for production. Order is scheduled into the plant build cycle.
03/22/2011 (3100) Order available to sequence.
03/22/2011 (3100) Order available to sequence.
03/26/2011 (3400) Order Broadcast (internal plant paperwork order produced). Order is sent to various build & supplier areas to bring order together.
04/01/2011 (3800) Order produced and vehicle is being prepared for shipping. For Cadillac, GMC and Buick customers, please contact your dealer or customer service for further updates as no further updates available at this time.
04/01/2011 (4000) Vehicle available to ship.
04/01/2011 (4150) Invoiced (order is invoiced to the dealer).
04/01/2011 (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
05/05/2011 (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery).
CSX Tracking:
5/05/2011 – Loaded onto railcar
5/11/2011 – Walkerville, Ontario
5/15/2011 – Detroit, Michigan
5/16/2011 – Walbridge, OH
5/17/2011 – Load departed for Louisville, KY on CSXT
5/17/2011 – Arrived in Louisville, KY
5/18/2011 – Departed for Nashville, TN
5/18/2011 – Arrived in Nashville, TN
5/21/2011 – Empty. Car unloaded in Nashville.
05/21/2011 (4B00) Your car is bayed and is waiting for transportation by truck, rail or transfer to vendor.
05/23/2011 (4200) Shipped (vehicle is shipped to the dealer or interim point of delivery).
05/24/2011 (5000) Vehicle has been delivered to dealer. (Dayton, OH)

So after all this time, it took the scenic route from Oshawa Canada, down thru Detroit, through Walbridge Oh, all the way down to Nashville TN, only to be unloaded from the train and TRUCKED back up to Dayton?????

Should be ready for it's first oil change by now.

You are far far more patient than I was.

[hollywood21639]

how do you track on railcar? My car is shipped (4200).

[BlueDragonVT]

Originally Posted by HDRDTD

So after all this time, it took the scenic route from Oshawa Canada, down thru Detroit, through Walbridge Oh, all the way down to Nashville TN, only to be unloaded from the train and TRUCKED back up to Dayton?????

Should be ready for it's first oil change by now.

You are far far more patient than I was.

Actually, I have to admit, I looked around about a month ago to see if I could find one locally. Only IBM 2SS/RS that was in my area had been sitting on the dealer lot for almost a year, and they weren't listing the mileage. I didn't want to pay new car prices for what was basically a used car. Between that and the restrictions on metallic paint, I decided I had to wait. She's here now, though. Hopefully the wait was worth it!

As for the logistics and routing, I have no idea why they would do this convoluted crap.

[BlueDragonVT]

Originally Posted by hollywood21639

how do you track on railcar? My car is shipped (4200).

You need the railcar number. Then you call CSX at 877-744-7279 and hit option 5 then option 3.

You should be able to get your railcar number from your dealer or from the GM customer care line.

[Three of Swords]

Glad to hear it's finally at the dealership! Hopefully it doesn't disappoint, which will be difficult after all this waiting.