Kudo's and a top fix update

[BDH]

Hey Bird...any more update on the production fixes? I ordered mine on 2/11 and haven't heard a thing, which I hope is a good sign!

[95birdible]

No word but the ordering system is back up after maintenance so I am off to the dealer tomorrow to make sure it goes in. I'll stop by the service department and see what they know and check out my car and make sure they are taking good care of it. It isn't theirs yet

[BDH]

Thanks Bird. Keep us newbies posted and congratulations on your accomplishment!

[95birdible]

Just got back from the dealership. I have all my paperwork and the order will get picked up next Tuesday. I will have my order number then. 1SS, Crystal Red, Black top, Black interior, Auto, Connectivity package.
Stop by the service department to see if there was anything new with top fixes and there is not. Sorry

[bulllett]

Jason, of course congrats on getting into the new car ordered .

But dude, you know just as well as I do, that talk is cheap. You (and many others) have been lied to (or "misinformed") all along the way. I know we all want to believe that they finally solved our problems, but don't put the cart before the horse on this. Just because someone said that someone said, that doesn't mean its true.

I'm cautiously optimistic, but keep in mind when they say all these "fixes" are on line (if that is the case), it doesn't mean that these fixes are "fixing" (remember the first "duct tape" fix?). And some people are now using the comment that was third party told to you as support that the problem is being solved. Dangerous (especially since you haven't even seen the product yet).

I'm not trying to be a Debby Downer on this. Just more of a reality check (keep in mind that strategy that we discussed previously. It certainly seems that this thread fits in that strategy).

But yeah, enjoy playing the TPW/follow-the-car-as-it-is-made-and-shipped game. I actually found that kind of fun

[95birdible]

My info came from Jack Pantaleo. No second or third hand info. If that isn't straight from the source I don't know what is.

[95birdible]

I know what you are saying though. But I know I am not the only one that is going through what I am. I know of at least 5 so far and they haven't been nearly as vocal as me at getting a fix. Who know's. All I know is if it what happens to the new one what did to the old one, I am done.

[evlar]

Bullet- I agree with your sentiment. I am cautiously optimistic but want to see GM come out with the TSB's for permanent fixes so we all can schedule appointments to get them done.

Jason- thanks for telling us your source. I take it Jack is the lead on the convertible tops for the Camaro from GM?

[95birdible]

Jack is the Camaro Brand manager and runs the whole program. That was the info given to my service manager over the phone.

[Mr. Wyndham]

Originally Posted by 95birdible

Jack is the Camaro Brand manager and runs the whole program. That was the info given to my service manager over the phone.

Unless he's been reassigned, Jack Pantaleo is the Camaro's Brand Quality Manager. While he's not the product manager (which would be Cheryl Pilcher), all warranty claims, specific issues with the car go through him. He's a class act.

[95birdible]

Yes he is. He hasn't steered my wrong yet.

[bulllett]

Good source Jason, but I'll remain cautiously optomistic. Need to see the "pudding proof" first.

By the same token, I'm real happy to see this;

Originally Posted by SSAINT

For the last three mornings I've been getting a call on my cell phone that I didn't recognize which I've been ignoring. The message left was that it was GM calling regarding my recent visit to the dealer..............The bottom line is 1) She apologized several times on behalf of GM/Chevy for the problems with the tops, 2)acknowledged that they are working on rectifying the problem.

The reasons are multiple; first off GM was contacting the customer (not the customer hounding GM with calls). Secondly, they are acknowledging that there is a problem (principally what I wanted to see out of this pressure; acknowledgement of a problem. Not trying to deflect it to the customer or make it seem like your top problem is an anomoly). Thirdly, they are supporting their responsibility saying that they will work toward the fix.

Now why would I take more solace in seeing this from a GM rep than from Jack himself? Because the Rep could/would NEVER take that position unless it was ok'ed by their superiors. Therefore, the word is getting down to the very people that we work with that its acceptable to acknowledge that GM DOES have a problem with some of their tops and to work to solve those problems.

Big difference between this and, "All convertibles have leaks and noise. Maybe you shouldn't have put your top down wet."

[Drago77]

So shortly after sending my documentation over to the BBB (8 service orders, some multiple visits, for a total of 36 days) I received an email from my selling dealership. He indicated he'd been notified of my claim and requested dated photographs of the marks.

His tone was not rude, but definitely not the friendly service id been accustomed to. Its unfortunate because, all they did was sell the car, and finally, fix the other dealerships mistakes.... I have to assume my BBB complaint is negatively impacting their dealership....

My requested resolution was a permanent fix, and an extended top warranty... a buy-back would net me a huge loss in mods... plus an ugly steering wheel... (sorry)

Hope I didn't wake a sleeping giant.

[Nutbutt]

I agree with you Drago, buy back won't get me what I want and the set back in $ would be hard to take ! I'm still sticking this out