Status Discrepancy (Tracking Website vs. Dealer)

[panther2469]

Originally Posted by jerrold

Just got an update back from camarotracking.com ...

"04/15/2011 - (5000) Vehicle has been delivered to dealer."

The car ain't there. <sigh>

I guess I could take your next suggestion and try Becky. Maybe I will do that later on, but somehow, I have a feeling that she is going to come up with the same thing.

very strange indeed. it my have beed delivered to a different dealer, they should be able to track that somehow

[OrangeVert]

Jerrold, sounds like you have a tough one. Thanks for asking, and when you find your car, I'd also check the tires for evidence of use/wear.

Have you tried Googling the VIN#? When I was looking for used cars this would produce interesting results - saw how some cars transferred from auction to dealer to another dealer.

I'd talk with BeckyD@rodgerschevrolet.com, she is nothing less than phenomenal and really knows how the system works.

Looking forward to hearing how this goes for you, please keep us posted.

Originally Posted by jerrold

True. I decided to engage Chevrolet customer service myself, and asked them to try to get to the bottom of the situation. I heard back from the dealer shortly thereafter, and the dealer now claims that they know for a fact that the car has never been on their property, is still in transit, and should probably be arriving at their lot within a few days. And, they insisted that the car that is delivered will have the same VIN as the car that I am expecting to purchase. So, in short, every tracking mechanism that I have looked at up to this point - from Chevrolet's own order tracking page to Carfax - is incorrect, according to the dealer.

How could this happen? I have no idea. I do know that the first thing that I plan to check when this vehicle arrives at the dealer is the VIN - and the second thing that I look at will be the odometer.

Thanks to everyone for your replies and advice. It is all very much appreciated.

[jerrold]

Originally Posted by OrangeVert

Have you tried Googling the VIN#? When I was looking for used cars this would produce interesting results - saw how some cars transferred from auction to dealer to another dealer.

Thanks for the suggestion. Googling the VIN does produce one hit that leads to the dealer's website where they list new vehicles for sale. My car is in that list; however, when I click on the link for that particular car, it comes up as "This vehicle has already been sold. Please click here for additional vehicles that may interest you, etc. etc....". I asked the dealer about this, and they have insisted that the car (and this VIN) has been listed this way because it has been earmarked for me, and that the vehicle is "mine", even though I only have money down at this point and the sale has not actually transpired.

I don't know if this is SOP at car dealerships, but it certainly is an anxiety-inducing practice - especially when the salesman calls you to say "we are looking for your car and also have GM investigating the status of it" after you have already tracked it using several methods that all indicate that the car has already been delivered, is offered for sale and/or has already been sold. I honestly don't know why the car would need to be listed publicly on their website in the first place, if (as they claim) I have first dibs on it before they would sell it to anyone else.

I'm still giving the dealer the benefit of the doubt at this point. I can only hope that this is either an administrative or delivery-related error of some sort, and that they will soon be presenting me with a car having the same birth certificate as the one that I have ordered. VINs are magical that way...

(BTW, the main thing that has been holding me back from checking this with Becky is that it has been mentioned in that thread that she can only check status codes up to 3800. I don't want to needlessly take up any of her time, since she obviously already has plenty of other vehicles to check on.)

[panther2469]

When i ordered my car my vin was listed on their web site also i think they all do that. Maybe you can Explain your situation to becky and give her your vin # and she can do something with that, Just a guess

[jerrold]

No need. The car was delivered today, and is now sitting comfortably in my driveway, where it belongs (until I go out and drive it again, which will happen any minute now). Just like that, it's all behind me now...

Don't you just love happy endings on a Friday? Happy holidays and happy weekend, all!

2011 Camaro 2LT RS Convertible
Victory Red/Black Top

[HDRDTD]

Originally Posted by jerrold

No need. The car was delivered today, and is now sitting comfortably in my driveway, where it belongs (until I go out and drive it again, which will happen any minute now). Just like that, it's all behind me now...

Don't you just love happy endings on a Friday? Happy holidays and happy weekend, all!

2011 Camaro 2LT RS Convertible
Victory Red/Black Top

And on Good Friday!

[Three of Swords]

Congratulations on your new car. That had to be a bit nerve-wracking! Did they ever find out what the 'mistake' was?

[panther2469]

Originally Posted by jerrold

No need. The car was delivered today, and is now sitting comfortably in my driveway, where it belongs (until I go out and drive it again, which will happen any minute now). Just like that, it's all behind me now...

Don't you just love happy endings on a Friday? Happy holidays and happy weekend, all!

2011 Camaro 2LT RS Convertible
Victory Red/Black Top

Congrats !! glad it worked out, Enjoy

[Sterling]

That's the first time I heard of this type of problem... I wonder what really happened?