Turbo LS3 Problem....

[Chris-HPS]

Originally Posted by SS_Diaz

THATS YOUR #1 PROBLEM RIGHT THERE!!! You have ZERO customer service skills and your tuning skills are even worse. Kinda sad when i post up a video that half of the people on here know what the problem is and you couldn't figure it out over a 3 month period that you have had my car sitting in your shop, taking it on your little joy rides to lunch. I have been nothing but patient with you and its gone way to far. I payed you for a service and you were never able to get the car running properly. I RACE MY CAR REALLY????? Cause that sounds like the best thing to do with my 22" rims? Cause that takes a genius to find out that my rear end would probably go on the first pass i ever tried to race my car. I'm 28 years old and a Law enforcement officer for the military. Trust me my career is way more important then to go looking around for a street race. You can keep trying to point your finger at me for the problems with your kit but that's not going to get you anywhere. Everyone on this site has seen nothing but problems from YOU and your company HPS. Theres a few more that havent spoken out yet because you still owe them parts and they are afraid of not getting them. But don't worry, they will speak out eventually and everyone will continue to see what kind of business you are running.

The funny thing is since I am a sponsor on here that every issue a member post up must be true and the customer is always right.
I guess you forgot about our conversation when you were going to be racing a dodge viper asking me if you could out run it??


Chris

[SS_Diaz]

Originally Posted by Chris-HPS

Look Diaz, When you took delivery of your car it was fine, you were happy. The next morning you had a slow start issue and called me and I asked you where you lived that I would come and look at it and you TOLD ME TO NOT COME AND LOOK AT IT, when I specifically told you I would, but you said NO. So rather me come and look at it, you feel it necessary to start a thread on here saying your car will not start. Before I got home you had this thread started. I have done everything I can to fix your issue. Your slow starting issue is RANDOM!! If it dosnt happen while I have your car I cannot fix it! Everyone that has been buy the shop to look at your car when I showed off the turbo kit to them and STARTED THE CAR UP for them, there was NO STARTUP ISSUE! Everyone that knows me, knows we take care of any issues any customers have, however the symptons have to be present for me to fix them.

Chris

Instead of you turning around I TOOK THE CAR TO YOU. All of this has already been talked about in the first 2 pages of why i did that. The issue was present when i was there standing next to you at your shop, so how does it just disappear when im not there and my car is?? There are previos posts on you THAT YOU EVEN SAY THE ISSUE DID HAPPEN BUT ONLY HAPPENS RANDOMLY!! How does it go from happening randomly to not happening at all? You have not done everything you can to fix my issue. YOU FAILED TO DO SO

[Chris-HPS]

Originally Posted by Turbo99

WOW Diaz, I hope you get your car fixed, sounds like you would be better off to find someone else to do it though. I can't beleive HPS said what they said to you on here. When HPS said "2 side to the story" I thought he was going to actually say something different, but he just confirms your story and then points fingers at you. He will end up out of business if all this nonsense keep up, too many people with issue not getting resolved.

So I guess the customer is always correct, and the vendor is always wrong. Sorry, but not in my book.

I already said he has a slow startup issue, but thats it. Everything else is fine. The only finger I am pointing is the truth finger and he dosnt want to take credit for his words. You guys are to quick to jump on the band wagon of diecrediting sponsors. Sure we have had a slow time of getting parts out with our kits, but they are getting them.

Chris

[Chris-HPS]

Originally Posted by SS_Diaz

Instead of you turning around I TOOK THE CAR TO YOU. All of this has already been talked about in the first 2 pages of why i did that. The issue was present when i was there standing next to you at your shop, so how does it just disappear when im not there and my car is?? There are previos posts on you THAT YOU EVEN SAY THE ISSUE DID HAPPEN BUT ONLY HAPPENS RANDOMLY!! How does it go from happening randomly to not happening at all? You have not done everything you can to fix my issue. YOU FAILED TO DO SO

You brought the car to us , so quit complaining that you drove here twice, when you did not have to! When I drove your car for a week without any slow startup issue, and even when you picked it up my tech started up the car and there was no issue. I wish I could tell you why it is only random, but it is. It dosnt mean I failed at anything. The problem wasnt there for me to fix. If it was I would of fixed it.

[jordan 572]

Originally Posted by Chris-HPS

The funny thing is since I am a sponsor on here that every issue a member post up must be true and the customer is always right.
I guess you forgot about our conversation when you were going to be racing a dodge viper asking me if you could out run it??


Chris

Then he probably went to go race but it wouldn't start.

[Chris-HPS]

Originally Posted by jordan 572

Then he probably went to go race but it wouldn't start.

LOL, It didnt need to to outrun the viper.

Chris

[SS_Diaz]

Thats what happens when you invest your time and money in a crappy @"" tuner who cant figure out how to fix a delayed start. its obviously a problem and not normal. Im thrilled you decided to chime in today and just reassure everyone how crappy your services were. Ill let the Pros like Ted, vengeance, tork, and the many others handle my car from now on. Your obviously still part of the little league tuners that needs to grow up and actually learn how to do his job

[Crime2]

Call Ted at JRE, order a SCT, send him some logs, upload tune to your car and enjoy it. No need to keep the pissing match going. It seems that the vendor failed you, time to move on so you have fun with it.

FYI - I am running a single front turbo and had Ted do a custom remote tune and could not be happier. Also his customer service can not be beat!

Just my 2 cents.

[Chris-HPS]

Originally Posted by SS_Diaz

Thats what happens when you invest your time and money in a crappy @"" tuner who cant figure out how to fix a delayed start. its obviously a problem and not normal. Im thrilled you decided to chime in today and just reassure everyone how crappy your services were. Ill let the Pros like Ted, vengeance, tork, and the many others handle my car from now on. Your obviously still part of the little league tuners that needs to grow up and actually learn how to do his job

The funny thing is, the "PRO's" you so listed , I have fixed alot of there tunes as well. The fact is I have to have the issue occur for me to fix it. I cannot magicly fix something if the problem dosnt arrise. I am done with this. Have a wonderfull day.

Chris

[JLE58]

How can the tune be changing ?? One time it starts the next time is doesn't? I've heard the car start many many times and never seen it delay start..

[SS_Diaz]

Originally Posted by JLE58

How can the tune be changing ?? One time it starts the next time is doesn't? I've heard the car start many many times and never seen it delay start..

No one mentioned the tune was changing..... ??

[CyberPredator]

whatever happened with the arching spark plug wire? wouldn't that be the real issue not the tune?

[snizzle]

[SS_Diaz]

Originally Posted by CyberPredator

whatever happened with the arching spark plug wire? wouldn't that be the real issue not the tune?

Unsure if that is the real issue, but no local shops had the wires i'm using at the moment in stock. So I had to order upgraded wires. Which will hopefully be in soon this week.